FAQs

Dan River Antiques

Frequently Asked Questions
Quick answers about orders, shipping, presales, and returns.

Orders & Shipping
How much is shipping?
Free — on every order, to every US address, with no minimum. The product price is the full price.

How long until my order arrives?
Orders ship within 3 business days, then take 5–10 business days in transit — so typically 8–13 business days total. You'll get tracking by email the moment it ships.

Do you ship outside the United States?
Not currently — we ship within the US only, including PO boxes where the carrier supports them.

How do I track my order?
Use the tracking number in your shipping confirmation email, or visit our Track Your Order page.

Presales & Pre-Orders
What is a presale?
A presale (pre-order) reserves a product before its official release date. Your item ships on or shortly after that date — not at purchase. The expected release date is on the product page and in your confirmation email.

Can I cancel a presale?
Yes — any time before it ships, for a full refund. Just email us with your order number.

Will my price change if the market moves?
No. Presale pricing is locked at purchase — we won't raise it, and we won't cancel your order because an item's value went up.

I ordered a presale item with in-stock items — when does it ship?
The whole order ships together once everything is available. Want the in-stock items sooner? Place them as a separate order.

Returns & Refunds
What's your return policy?
30 days from delivery, we pay the return shipping with a prepaid label, and there are no restocking fees. Sealed card products must remain unopened. Full details in our Refund & Return Policy.

My item arrived damaged or incorrect — what now?
Email support@dannriver.com within 7 days of delivery with your order number and photos — we'll send a replacement or a full refund at no cost to you.

How fast are refunds?
Within 5–10 business days of your return being approved, to your original payment method. Your bank may take a few extra days to post it.

Products & Condition
Are your items authentic?
Yes — sealed products are sourced from authorized distributors, and antiques and collectibles are inspected and described honestly, including condition notes for vintage pieces.

Do vintage items show wear?
Antiques and vintage toys naturally show age consistent with their era — each listing describes condition specifically, so you know exactly what you're getting.

Still have a question?

Email support@dannriver.com — we reply within 1–2 business days.